✨ FREE SHIPPING ON ORDERS OVER $25 ✨

Frequently Asked Questions

I can't wait for my order! The ball is tonight!

Rest easy, you've come to the right place. 

Email us at hello@shoppies.co

or

call/text us at (415) 578-0058

Orders

Orders are limited to three units of product per person

We get it, you want your order as fast as you can get it! If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with Shoppies, you can track your order in your account.

Please allow 24 hours and please check your spam folder. If it’s not there after 24 hours, contact us at hello@shoppies.co

Don’t worry, we’ve got your back. You can amend or cancel your orders within 24 hours of placing the order by emailing hello@shoppies.co

You are billed at checkout, unless otherwise noted. You may cancel your pre-order up to a week before expected delivery date by emailing hello@shoppies.co

We accept all major credit/debit cards, Paypal, Google Pay, and Apple Pay

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering the security code on the back of your card, and be sure that the card is current (not expired) and valid. If you’re still receiving an error message after a second attempt, email us at hello@shoppies.co or contact your financial institution for assistance

My Account

No, but by setting up an account with us you become eligible for Shoppies Collective discounts, you can check the status of your order, check out faster in the future, view past orders, and much more. Go here to create your Shoppies Collective account

We’ll ask you to provide your name, email address, and password. Don’t worry about anything else - it can be provided later. Once registered, you can check out your order status, order history, and manage your account.

All good — we’ve been there. Please note that passwords are case-sensitive. To reset your password, go to your account login screen and click "Forgot Your Password?", and follow the instructions to reset it. If you still can’t get in, email us at hello@shoppies.co and we’ll send you a reset link as soon as possible

Shipping

Standard shipping (2-4 business days in transit) via USPS is $4.95 for all orders that total less than $35 before taxes and shipping, and FREE for all orders that total $35 or more before taxes and shipping. Please note that order processing may add up to 2 business days. You may request free signature delivery by emailing us at hello@shoppies.co within 24 hours of placing your order

We currently ship to US addresses including Alaska, Hawaii, and US Territories.

We do not ship internationally but are working hard to do so. To be notified when we begin shipping internationally, please sign up for Shoppies Collective updates at the bottom of this page or follow @shoppiesco

Shoppies offers FREE standard shipping on all orders of $35 or more (excluding taxes) 

This shipping discount applies to any combination of shop creator products - you can shop from multiple Shoppies creators and as long as your total order is more than $35, we got you covered! For orders totaling less than $35, there is a delivery charge of $4.95 for standard shipping (2-4 business days)

The majority of our orders are shipped within 1-2 business days of orders being placed. You can track your shipment by logging into the My Account page or by using the tracking number provided in your shipping confirmation email. Please keep in mind that during limited edition launches, this time may vary

We want you to get your products quickly as much as you do! Our processing time for orders is 1-2 business days and after that, delivery time is 2-4 business days, so you’ll get your delivery in between 2 and 6 business days. You can check the status of your order on the My Account or with the tracking number provided in your shipping confirmation email. Please keep in mind that during holidays, shipping delays may occur. We appreciate your patience

Of course! Please email hello@shoppies.co with your order number within 24 hours of placing your order to add a signature requirement for your package

No worries! Email hello@shoppies.co within 24 hours of your order being placed so we can amend the order and get it to the right address. If the order has already shipped, the shipping service can help out with rerouting your order

Returns

If you’re not totally obsessed with your purchase, you can return or exchange it for free within 15 days. We’ll return the purchase amount minus the shipping you paid to the original payment method as soon as we receive it. Please note it might take up to 10 days for a credit to appear on your account

 

Final sale items are not eligible for return. Items are not eligible for return after 15 days. Items that are empty are not eligible for return. If an exchange is requested and the item is out of stock, we will issue a refund

It’s easy and free! 

Go to returns.shoppies.co, enter the email address that you used when you purchased the item being returned, and click “Start a Return.”  You will receive an email from which you can access the Returns Center. Once you access the Returns Center, please choose which item you would like to return and select the reason for the return. Print your label, affix it, seal up the box and drop it anywhere in the US mail! Once you’ve created your return label and sent it back to us, you can track your return from your account. And look out for an email confirmation from us letting you know we received your return and issued a refund/exchange

Returns and exchanges are always free

Products

Many of our creators develop limited edition collections, so we cannot guarantee the product will come back, but you can request it by going to the page for the product that is out of stock and entering your email below “Email me when it is back in stock” and we’ll let you know when that must-have item is back in stock

All Shoppies Creator brands are available EXCLUSIVELY on Shoppies

The only way to know is to purchase through Shoppies

Our creators are the creators of their own brands, and have partnered with Shoppies to help with logistics

Never! Shoppies is a cruelty-free company. We never test products or ingredients on animals, nor do we allow suppliers or affiliates to conduct testing on our behalf

Shoppies is cruelty-free and never tests on animals, nor do we allow suppliers or affiliates to conduct animal testing on our behalf. While the majority of the products are free of animal byproducts, a handful of our products may contain ingredients of animal origin, such as beeswax and carmine. Individual products that are vegan will be marked “vegan” in the product description on the product page

All Shoppies products are paraben-free

Yes, all products are sulfate-free!

99% of Shoppies products are talc-free! Individual products that contain talc will be marked “Contains talc” on the product page

We work hard to use sustainable packaging and ingredients as much as possible and use top manufacturers with using best practices

Shoppies currently works exclusively with suppliers in the United States, and a member of the Shoppies team has visited each of our manufacturers personally. Shoppies is compliant with The California Transparency in Supply Chains Act of 2010

Other

Shoppies is a platform that helps creators start their businesses and grow their brand. When you shop with us, you are directly supporting independent creatives. All purchases are backed by Shoppies quality-guarantee and Shoppies manages customer service, shipping, and returns on behalf of our creators

Email is the best way to reach us: hello@shoppies.co. Our phone number is ‪(415) 578-0058. You can text us or leave a voicemail at that phone number and we'll call you back. Also feel free to slide into our DMs @shoppiesco

Shopping on Shoppies works the same as shopping anywhere else online. Your purchase supports independent creators who’ve launched their own brand, but checkout, customer service, shipping, and returns are all managed from Shoppies

Shoppies is currently open to a small group of creators whom we vet for their originality, unique style, and large, active, and loyal social media followings

Shoppies is currently open to creators with large, active, and loyal social media followings and unique styles, who are ready to own their own brand and start their own business. 

Go here to learn more about how to become a Shoppies Creator. You can apply here and we’ll get back to you as soon as we can

All customer service, returns, and shipping is managed by Shoppies. Please contact us at hello@shoppies.co. Creators will not be able to assist with customer service.

But if you want to write them a naughty limerick, feel free to slide into their DMs. No guarantees you won’t get blocked

Shoppies manages all customer service, shipping, and returns for our creators. We can answer all of your questions at hello@shoppies.co. Creators will not be able to assist with customer service

If you want to contact a Shoppies creator for other reasons - tell them how much you loved their product, share ideas for their future product launches, or write them a love note, feel free to slide into their DMs

We aim to respond to all emails within one business day. Please note that this timeframe may be extended immediately after product launches and during the holidays. Thank you for your patience

@shoppiesco. We’re on Instagram, Twitter, Facebook, Pinterest, and YouTube!

Yes, we run official giveaways on our social channels (@shoppiesco) and our creators do “takeovers” - they take over our social media accounts to do their own giveaways - follow us @shoppiesco to be notified.

Individual Creators might giveaways on their own pages as well, so we suggest you follow your favorite Creators to stay up-to-date

Yes, from time to time we offer discounts and promotions. Sign up for our Shoppies Collective newsletter at the bottom of this page and follow @shoppiesco to find out about exclusive discounts and promotions

At checkout, you will be prompted to enter your discount code. If valid, the discount will be subtracted from order price, and you will be able to view the total after discount before placing order. Please note that a discount code issued by a Shoppies creator is only valid for that Shoppies creator’s shop

Currently, we do not have a pro discount for makeup artists, but we encourage you to apply to create your brand with us

Maybe! Email us at careers@shoppies.co

Little old me? We're blushing. Email us at press@shoppies.co

We'd love to hear from you 

CEO: chantalle@shoppies.co

CTO: anastasia@shoppies.co

Please email us at careers@shoppies.co and we'll get back to you as soon as possible